Global insurance intermediary group, Howden is improving how its clients can correct levels of cover while reducing the burden and costs of compliance following a new partnership with FullCircl, the software provider that helps insurance brokers accelerate growth and integrates compliance into the process.
The roll-out of FullCircl SmartBroker incorporates a package which integrates critical company information and compliance screening within the Acturis platform, the insurance software solution provider for brokers.
Howden has been a FullCircl customer for nearly a decade and is a long-term customer with Acturis. This integration brings together two vital platforms to deliver a unified and consistent client experience across the group. It ensures that every part of the business is focused at all times. This includes client needs and driving profitable growth. All the while, it will also be enhancing compliance efforts and reducing the Consumer Duty burden.
Through the extended partnership, FullCircl will help Howden drive efficiencies in the client acquisition and onboarding process. As a result, it will deliver a consistent client experience across its national branch network, and enhance the monitoring of its existing client book to help with client retention and growth. Additionally, Howden will roll out the integrated package to its 2,000 Acturis users across the group to deliver significant client benefits, together with a reduction in the cost of compliance.
Ensuring the best client experience
The project initiative is driven in part by the vision of Carl Shuker, CEO, Howden UK&I, aiming to support a consistent Howden client experience across the National Branch Network.
Andrew Yates, CEO, FullCircl
Speaking about the partnership Andrew Yates, FullCircl CEO, commented: “Working with the Howden team has been a revelation – their vision and the way they are innovating to drive a consistent client experience, greater choice, value, and service for their clients is truly trailblazing.
“We remain excited to work in partnership with Howden to see the many benefits this three-year partnership come to fruition.”
Carl Shuker, CEO, Howden UK&I
Carl Shuker commented: “Howden has rapidly grown in recent years, organically and in part due to a number of acquisitions. As the businesses come together, we needed a joined-up view of our client base in order to provide a consistent client experience.
“To do that, it required a single source of truth when it comes the data and information we have on our clients. FullCircl was the missing link. Consequently, we can enter all our clients into Acturis with accurate, consistent information. This enables Howden to join up clients across our core pillars.”
Success following Acturis
Tony Goddard, CEO, Acturis
This announcement is one of the biggest for the companies since FullCircl and Acturis joined forces in 2023. Shortlisted for a range of industry awards, FullCircl SmartBroker x Acturis provides next-generation data enrichment to drive revenue growth, boost process efficiency, improve insurance and risk decisioning, all the while enhancing compliance. It also provides a multitude of new opportunities to tactically support every client.
Tony Goddard, Acturis CEO, concluded: “As part of our ongoing investment in the development of the Acturis Platform we are continuously looking to identify business partners whose products and services can enhance the experience and value our customers get from Acturis. We believe that FullCircl fulfils this aim by bringing the insights brokers need, when it matters most to them, allowing them to trade more accurately and efficiently, and to win and retain more business.”
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