Ant Group, the owner of the mobile payment platform Alipay, has announced a variety of new AI solutions at the 2024 INCLUSION · Conference on the Bund in Shanghai. One of these new features aims to help users with everyday life services: Zhixiaobao.
The Zhixiaobao mobile app is powered by the BaiLing foundation model and is designed to help users with everyday tasks, such as ordering meals, hailing taxis and booking tickets. Through typing or voice chat in the app, users can also discover local dining and entertainment options, all the while accessing third-party services in Alipay more easily.
Ant Group unveiled its BaiLing foundation model in 2023. Over the past two years, Ant Group has accelerated the application of AI technologies in the Alipay app. As a result, it has served hundreds of millions of users across various life service use cases. This includes travel, healthcare, and financial management.
Understanding Zhixiaobao
The Zhixiaobao app provides a number of built-in AI agents, each with specific domain knowledge that makes them an expert in their own fields. For example, the ‘English Language Tutor’ agent can help users make a learning plan and provide tips for learning the language. The ‘Fitness Pro’ agent can help users design workout routines and come up with personalized training advice.
“The evolution of AI extends beyond mere technological progress, it’s about applying these advancements to practical, user-focused solutions. Alipay is committed to harnessing AI’s potential to improve the user experience. As a result, we will ensure that AI assistants like Zhixiaobao become valuable tools in everyday life for all,” said Cyril Han, president of Ant Group.
To use Zhixiaobao’s services, users can either download the dedicated mobile app, or simply pull down the home page of the Alipay app.
In addition to Zhixiaobao, Ant Group also introduced other AI-powered products and solutions at the INCLUSION Conference.
An AI Agent Development Platform
A one-stop platform enabling merchants to create customised AI service agents. These can be deployed in just one minute, without the need for coding. The agents can be integrated into the Alipay mini-programmes operated by merchants, the Alipay app, and the Zhixiaobao app.
AI Healthcare Manager
An AI-powered platform that connects users to over 30 health services. This includes doctor recommendations, medical test result interpretation, in-hospital navigation, and personalised medical advice. The AI Healthcare Manager is supported by over 20 service providers, including Renji Hospital in Shanghai.
Ant Bridge
An open platform that leverages advanced technologies. This includes AI models and financial intelligence, to assist insurance companies in providing personalised responses to customer inquiries in real-time. The platform is designed to support insurers to enhance their service quality while boosting operational efficiency.
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