On this week’s episode of News & Views, The Fintech Times Podcast team speak about ChitChat users now being able to conduct both in-person and online transactions using their virtual debit card, how firms can maximise revenue by reducing customer churn, then acquiring new customers and how Klarna is on track to halve headcount to 2,000 by the end of 2025.
AI continues to be a hot topic in the fintech world with Polly, Tom and Francis discussing how Klarna’s continued use of the technology is on track to replace half its workforce. While the trio all admit that AI has its uses and can be very helpful, they also identify the need for a human touch in customer service roles.
Following this, the Podcast team explores the use of subscription services and how organisations must change their focus to keep existing customers by cutting down on involuntary churn, rather than chasing new customers. They agree that firms must ensure offerings are tailored to customers, rather than using a blanket one-size-fits-all approach with their subscription services.
Lastly, Polly brings Union54’s ChitChat service to the discussion as the trio discusses why messaging and payments apps work better in more developing countries rather than developed ones.
Listen to News & Views Podcast on your favourite platform:
And don’t forget to check out the articles discussed below:
Klarna on Track to Halve Headcount to 2,000 by End of 2025, FXC Intelligence Reveals
Stripe Reveals Firms Need to Reduce Customer Churn Before Acquiring New Ones
Union54 Bolsters ChitChat Platform With Paymentology Integration
The post News & Views | Episode 167: ChitChat Virtual Debit Card, Customer Churn & Klarna Cuts appeared first on The Fintech Times.
