Kenya has seen a surge of interest in digital payments solutions as mobile phone usage and internet penetration are on the rise. In light of this, Diamond Trust Bank (DTB), a tier-one bank located across 155 branches in East Africa, has partnered with Network International, the digital commerce enabler, to provide a new processing platform for hosting and issuing of cards.
This partnership aligns with DTB’s goal of digital product innovation and expansion in the Kenyan market. Network will enable DTB to benefit from advanced digital payment solutions, robust security protocols and a sophisticated API gateway.
Through this partnership, Network will offer a variety of payment products and services including debit, credit and prepaid card hosting and processing as well as e-commerce. The bank will also have access to a host of value-added services such as card fraud prevention, 3D secure authentication, and card control solutions.
Achieving the next milestone
Jamie Loden, chief operating officer at DTB
Jamie Loden, chief operating officer at DTB emphasised the importance of customer delight, stating: “Our partnership with Network International marks a significant milestone in our efforts to expand our capabilities and elevate our services in a rapidly evolving digital environment. It also complements our desire to facilitate the inclusion of more citizens in the formal financial system.
“Our collaboration with a market leader like Network International will help us satisfy the growing demand among our customer base for new and superior card and digital banking experiences that are convenient, safe, and seamless, thereby ensuring customer delight.”
Dr. Reda Helal, group managing director – processing, Africa and co-head group processing at Network International
Dr. Reda Helal, group managing director – processing, Africa and co-head group processing at Network International commented: “We are excited to collaborate with Diamond Trust Bank in meeting the rising interest among the emerging middle class, youth and SME market segments, especially the unbanked, for services that support a digital lifestyle and enable financial inclusion.
“We welcome the opportunity to support Diamond Trust Bank’s passion for providing best-in-class digital and card customer experiences by enabling innovation and enhanced operational efficiency, as well as broaden our contributions to the success of Diamond Trust Bank’s digital product innovation and expansion.”
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